FAQ

Paw-fection FAQ

Ordering & Payment
1. How do I place an order?
• Simply browse our selection of pet products, add items to your cart, and follow the checkout process.
2. What payment methods do you accept?
• We accept major credit cards, PayPal, and Apple Pay.
3. Is my personal and payment information secure?
• Yes, our Shopify store uses SSL encryption and secure payment processing.

Shipping & Delivery
1. What is your shipping policy?
• We offer fast and reliable shipping on all orders, with options for expedited shipping.
2. How long does shipping take?
• Shipping times vary depending on your location, but most orders arrive within 3-7 business days.
3. Do you ship internationally?
• Yes, we ship worldwide, but please note that international shipping rates and delivery times may vary.

Products & Returns
1. What if I'm not satisfied with my order?
• We offer a 30-day money-back guarantee, please contact us for return instructions.
2. Can I exchange or return a product?
• Yes, please see our full return and exchange policy for details.
3. Are your products authentic and high-quality?
• Yes, we only sell genuine products from trusted brands and manufacturers.

Account & Login
1. Do I need to create an account to place an order?
• No, you can check out as a guest, but creating an account offers benefits like order tracking and rewards.

2. How do I reset my password?
• Click the "Forgot Password" link on our login page and follow the instructions.

Pet Care & Safety
1. What if my pet has a food allergy or sensitivity?
• Please consult with your veterinarian before introducing new foods or products.
2. How do I choose the right size/product for my pet?
• Refer to our product descriptions and sizing charts, or contact us for guidance